Shipping Policies
We urge all customers to inspect their packages for damage or tampering when receiving or signing for receipt.
Free Shipping
Renaissance Diamonds orders are shipped with the reliability and accountability of Domestic FedEx Next Day Air. You will have to sign for your package as they cannot be left at your door.
For More Information
For more information about returning an item, read our policy on 30-Day Money Back Returns.
Shipping To APO & FPO
Renaissance Diamonds ships to APO, FPO, and DPO addresses. For more information, please visit our Military Shipping page.
Signature Requirements
For your safety, all Renaissance Diamonds shipments require a signature upon delivery. Keep an eye out for your shipping confirmation email and ensure someone is available to sign for the package. The carrier will attempt delivery up to three times before returning your package to us. While we can reship a returned package, a $30 fee applies. We are unable to change your shipping address once your package has shipped. If needed, our Customer Service Associates can help arrange a hold location for pickup prior to shipment, just chat or call us at 1.888.968.4877.
When Will Your Order Be Shipped?
For orders shipping to the U.S., you'll find an estimated ship date listed in the product details for each item. This date is calculated based on the approximate number of days required to process, manufacture, and package your order. This is generally within 14 days of received orders.
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If you place your order before the cutoff time on a regular business day (Monday through Friday), your order will begin processing that day.
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If you place an order on a holiday, Saturday or Sunday, or after the cutoff on a regular business day, your order will begin processing the following business day.
For international orders, we will provide you with an estimated ship date. Actual arrival date may vary based on transport times and customs clearance.
Shipping To Alternate Addresses
If you will not be home to sign for your order, Renaissance Diamonds can ship your order to your place of work, or another more convenient destination. As a security precaution to protect our customers against fraud you may be required to provide additional details if shipping to an address different than your billing address.
If you cannot be available or have someone else available to sign for your package, you can have it shipped to a local FedEx hold for pick up location so that you can sign for and pick it up within three days.
Shipping Options
All orders are shipped free via FedEx Priority Next Day Air.
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Renaissance Diamonds will only ship to a street address, not a P.O. Box address.
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Signature requirements for delivery:
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All shipments require a signature upon receipt. Please make arrangements for someone to be at the shipping destination.
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Please contact one of our customer service associates at Support@RenaissanceDiamonds.com or at 1-888.968.4877 if you will not be at home to receive your package. Our team will be happy to help you select a pick-up location prior to shipment.
International Shipping
Renaissance Diamonds offers free shipping via FedEx into 60 countries and regions. For more information on international shipping, please contact one of our customer service associates at Support@RenaissanceDiamonds.com or 1-888.968.4877.
Packaging Of Jewelry
Each item will arrive in our signature LED lighted leather presentation gift box. View the shipping details tab at the bottom of each product page to see how your order will be presented.
Packaging Of Diamonds And Set Rings
Every item we send comes in our signature LED lighted leather presentation gift box. Engagement rings arrive in a deluxe ring box within an elegant leather LED presentation box ready for your proposal. Loose diamonds are presented in a Eco-Friendly diamond holder that securely holds the stone.