Customer Service
At Renaissance Diamonds, we believe exceptional service is just as important as exceptional diamonds. Whether you're making your first purchase or you're a lifelong client, we’re here to ensure your experience is seamless, secure, and satisfying—from start to sparkle.
Contact Us Anytime
Call: +1.888.968.4877
Text: +1.561.301.3378
⏰ Hours: Monday–Friday 24 Hours, Showroom 10am–6pm EST (or by appointment)
We typically respond within 1 Hour — often sooner
Order Support
- Order Status Updates
- Shipping & Tracking Info
- Ring Sizing Help
- Custom Design Inquiries
- Resizing & Repairs
Need something special or time-sensitive? Just let us know — we’ll do our best to make it happen.
Shipping & Delivery
- Free FedEx Next Day Priority Shipping on all orders over $250
- Signature Required for your protection
- Expedited Options Available at checkout
- International Shipping Free by FedEx International Priority, call +1.888.968.4877 with questions
We ship exclusively by FedEx Next Day Priority with full tracking. You’ll receive an email confirmation as soon as your order is on its way.
Returns & Exchanges
- 30-Day Return Window on unworn items with all tags attached and in new condition
- Free Exchanges for sizing or alternate styles
- Easy Return Process with pre-paid label upon request
Custom and Bespoke special orders are not returnable. You will receive a CAD drawing and a video to approve custom Bespoke designs, and once approved, orders cannot be cancelled. We will confirm this with you in advance so there is no confusion.
Warranty & Care
- Lifetime Warranty against manufacturing defects, does not include damage due to negligence or abuse
- Free Cleanings & Inspections (shipping not included)
- Resizing & Repairs available at preferred rates
We’ll help you care for your piece long after the purchase. Just reach out — we’re here.
Why Buy From Us?
- A+ Rated and Trusted Since 1992
- Ethical, Certified Lab-Grown Diamonds
- Wholesale Direct from the Manufacturer = More Value
- U.S. Made. U.S. Owned. U.S. Proud.
- Designed with Heart. Backed by Service.