If you would like to cancel or return your RenaissanceDiamonds.com order for any reason, please contact us immediately at +1.561.989.8383 or email us at CustomerService@RenaissanceDiamonds.com and make sure you include your order number.
We'll do everything possible to accommodate your request at once. Please note that our order-fulfillment system is designed to get orders shipped and on their way to you as quickly and efficiently as possible. As a result, we cannot change or cancel an order once it has already been sent from our warehouse. If your order cannot be cancelled, and you are unhappy with it, simply return to us at no cost to you. Please return according to our return policy below.
1. All items must be returned within 30 days of signed receipt of your purchase.
2. Items may not be worn, resized, engraved, altered or damaged in any way; if so, the item will not be accepted for return and will be returned back to you and a credit will not be issued.
3. Jewelry items will only be accepted for return if the item comes in its original packaging materials, security tags attached & unaltered and documentation intact.
4. Loose or unmounted Renaissance Created Diamonds are not supplied with security tags but will come with an Appraisal and Created Diamond Certificate of Authenticity. They lab grown diamond must be in the original condition the jewel was shipped, free of any scratches, chips or any marks indicating that the diamond was mounted or set.
5. If you would prefer to exchange your purchase for another selection from RenaissanceDiamonds.com, you may return your item as per conditions 1-4 above and receive 100% credit towards any new item you select.
6. PLEASE NOTE THE FOLLOWING REGARDING CUSTOM ORDERS: WE ARE SORRY BUT ALL CUSTOM JEWELRY DESIGNS ARE NON-CANCELABLE, NON- RETURNABLE AND NON-REFUNDABLE. CUSTOM JEWELRY INCLUDES ITEMS THAT MAY NOT BE AVAILABLE ON THE RENAISSANCEDIAMONDS.COM WEB SITE FOR PURCHASE. WE WILL MAKE YOU AWARE AT THE TIME OF YOUR PURCHASE IF THE ITEM YOU ARE REQUESTING IS A CUSTOM DESIGN.
RenaissanceDiamonds.com reserves the right to cancel any order that appears to be suspect or fraudulent.
We're happy to answer any questions regarding shipping your order. Please call to speak with one of our created diamond shipping specialists. +1.888.968.4877
Let's make it easy... text us your questions. Please include your name :)> Text to 1.561.301.3378
Sales or Product Inquiries:
We'll respond to your email generally within one business day. In your email send us your name, questions, comments or feedback and contact number to:CustomerService@RenaissanceDiamonds.com
Our Office Hours:
Monday – Friday 9AM to 6PM (EST).
Closed on Saturday & Sunday and National Holidays