This privacy statement discloses the privacy practices for RenaissanceDiamonds.com. We are committed to protecting your privacy and information. We encourage you to periodically review this page to stay informed of how we protect the information you have disclosed to us.
Information Gathered and Used
RenaissanceDiamonds.com collects information from our customers on several different pages on our website.
When you place your initial order on our site, you will be asked to “Create Account”. By creating an account on our system, the system will then remember you for the checkout process and for future orders; this enables you to have a positive, fast and secure experience. Your username and password will be emailed when you successfully create your account.
To make future purchases quicker, you can sign in by entering your username and password. Your personal information is always accessible for you to edit or update as necessary by clicking on the Account Login link, then select “Account Details”.
Your information is requested when placing an order when you fill out the “Order Form”. This is where you must provide your contact information; name, shipping address, email, telephone number, credit card number and expiration date. This information is used for billing & contact purposes and to ship your order. If we have difficulty processing your order, this contact information enables us to quickly communicate with you.
In order to continue to improve the quality of our website and your user experience RenaissanceDiamonds.com’s database tracks traffic throughout our site. This information is then used to compile statistics; we do not record your individual statistics. This does include IP (internet protocol) addresses, browser type, ISP (internet service provider), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user’s movement in the aggregate. These statistics help us make decisions of which products and services best serve our members and guests. This information is never shared or sold to outside companies.
RenaissanceDiamonds.com uses aggregate information from demographic surveys, traffic patterns and IP addresses to customize our site. Aggregate information is occasionally shared with third parties for purposes such as planning or executing advertising or promotions. This does not include any individual’s names or information.
RenaissanceDiamonds.com may allow access to our third party partners, if it provides you with certain services that are detailed below. RenaissanceDiamonds.com may provide a third party with your transaction information and then the third party will collect additional information if needed to provide you with the requested services, such as outside shipping companies to ship orders, and a credit card processing company to bill you for goods and services.
RenaissanceDiamonds.com reserves the right to transfer any and all information that we collect from the users of the site to a third party in the event of a merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of the assets or stock (including without limitation in connection with any bankruptcy or similar proceedings) relating to RenaissanceDiamonds.com.
Newsletters, Catalog, Etc.
If you would like to subscribe to our newsletters, catalogs, etc., RenaissanceDiamonds.com requests for contact information such as name, street address and email address to provide these communications. We respect our customers privacy, with that said we will provide a way to opt-out of these communications. Please see the choice and opt-section below.
RenaissanceDiamonds.com on occasion will find it necessary to send out strictly service related announcement, such as: “Our service has temporarily been suspended for maintenance”, this might be sent in an email. Generally speaking, customers may not opt-out of these communications, though you can select and deactivate your account. However, these communications are not promotional in nature.
RenaissanceDiamonds.com takes every precaution to protect your information. When our Registration/Order Form asks you to enter sensitive information (such as credit card number and/or social security number), that information is then encrypted and is protected with 128 bit SSL provided by GEO Trust for our encryption software. While on a secure page, such as our Order Form, a lock icon will appear. In addition, the servers that we store personally identifiable information on are kept in a secure environment under restricted access.
For your protection, against the theft of information entrusted to us, we are safe-guarded with Hacker Safe, Scan Alert operation that ensures a continuous and daily vulnerability scan that test for security holes and ensures your information is safe in our hands.
If you have any questions or concern about the security of our website, email us at CustomerService@RenaissanceDiamonds.com for more information.
Users may periodically receive information on products, services, coupon offers, special offers or newsletters. RenaissanceDiamonds.com respects your privacy. We present the option for you to opt out of these and not receive these types of communications.
If your personal information changes, such as zip code, phone number, e-mail address or mailing or shipping address, or if you no longer want to receive communications from RenaissanceDiamonds.com, we provide a way to correct, update or delete/deactivate your personal identifiable information provided to us at any time. You can change any of your personal information by logging into your account or if you would prefer not receiving any offers you can chose the “Unsubscribe” feature in our communication.
We're happy to answer any questions regarding shipping your order. Please call to speak with one of our created diamond shipping specialists. +1.888.968.4877
Let's make it easy... text us your questions. Please include your name :)> Text to 1.561.301.3378
Sales or Product Inquiries:
We'll respond to your email generally within one business day. In your email send us your name, questions, comments or feedback and contact number to:CustomerService@RenaissanceDiamonds.com
Our Office Hours:
Monday – Friday 9AM to 6PM (EST).
Closed on Saturday & Sunday and National Holidays