If you would like to cancel or change your RenaissanceDiamonds.com order for any reason, please contact us immediately at 888.968.4877 or email us at CustomerService@RenaissanceDiamonds.com and make sure you include your RenaissanceDiamonds.com order number.
RenaissanceDiamonds.com will do everything possible to accommodate your request. Please bare in mind that our order-fulfillment system is designed to get orders shipped and on their way to our customers as quickly and efficiently as possible. As a result, we cannot change or cancel an order once it has already been sent from our warehouse. If your order cannot be cancelled, and you are unhappy with it, simply return it to RenaissanceDiamonds.com according to our return policy.
1. All items must be returned within 30 days of signed receipt of your purchase.
2. Items may not be worn, resized, engraved, altered or damaged in any way; if so, the item will not be accepted for return and will be returned back to you and a credit will not be issued.
3. Jewelry items will only be accepted for return if the item comes in its original packaging materials, security tags attached & unaltered and documentation intact.
4. Loose Renaissance Diamonds Eco Diamonds are not supplied with security tags but will come with the Appraisal and Diamond Certificate of Authenticity. They must be in the original condition the jewel was shipped, free of any scratches, chips or any marks indicating that the diamond was mounted or set.
5. If you would prefer to exchange your purchase for another selection from RenaissanceDiamonds.com, you may return your item as per conditions 1-4 above and receive 100% credit towards any new item you select.
6. WE ARE SORRY BUT ALL CUSTOM JEWELRY DESIGNS ARE NON-CANCELABLE, NON- RETURNABLE AND NON-REFUNDABLE. CUSTOM JEWELRY INCLUDES ITEMS THAT MAY NOT BE AVAILABLE ON THE RENAISSANCEDIAMONDS.COM WEB SITE FOR PURCHASE. WE WILL MAKE YOU AWARE AT THE TIME OF YOUR PURCHASE IF THE ITEM YOU ARE REQUESTING IS A CUSTOM DESIGN AND MAY REQUIRE THAT YOU SIGN A FORM THAT YOUR PURCHASE FALLS UNDER THESE CONDITIONS.
RenaissanceDiamonds.com reserves the right to cancel any order that appears to be suspect or fraudulent.
All fraudulent transactions will be reported to proper authorities.
Closed on Saturday & Sunday and National Holidays